Exchange and Warranty Policies

The exchange of a product purchased at LOLA must be made within 20 business days following the date of purchase, calling the city of Medellín at the cell phone +57 (301) 386-6139 to arrange the shipment of the product.

• Shipping and handling costs for the product must be fully borne by the customer.
• To exchange the product, it must be in perfect condition and show no signs of use. It is essential that it be delivered with its respective labels and packaging.
• Products on sale or purchased at a wholesale discount CANNOT be exchanged.

• From the date of purchase, the warranty for synthetic or metallic items is 15 business days, and for other products, it is 90 business days. Shipping and handling costs must be borne by the customer.
• The product must be delivered in perfect clean conditions.
• It does not cover product damage due to improper use, poor storage, or natural wear and tear of the material.
• Products received under warranty will be repaired. Only in cases where the defect cannot be corrected will the product be replaced. Remember that its durability depends on proper use, care, and precautions.

The following are not considered guarantees:

• Wear or tear of materials caused by improper use
  of the product such as rubbing, tripping, friction with areas that deteriorate or damage the product materials.
• Normal wear and tear of soles and normal discoloration due to washing.
• Variations in tone and texture that are normal characteristics of the production process and product finishes.
• Wrinkles and cracks caused by bending the instep.
• Stains and discoloration caused by improper cleaning procedures or by the use of corrosive liquids and/or cleaning products other than those suggested.
• Products that have been manipulated by third parties.

EXCHANGES & RETURNS

We want all of our LOLA LOVERS to be happy with their purchases.

If for any reason you would like to return a piece, LolaRelola will offer store credit for the item(s) that you return – returns and exchanges will only be considered 30 days after delivery. Kindly email us at comercial@Lolarelola.com /Whatsapp +57 (301) 386-6139

To inquire about returning your purchase. Please note that sale items are Not eligible for return under any circumstances.

A refund will be offered in the case of faulty item(s).

When a refund is granted from our Head of Accounts, please note that we will only refund by the click of a button on our system to the same payment card/platform used. So any bank fees on the customer's end is not the responsibility of LOLARELOLA

You must take into account that we won't be responsible for the loss of the product if it is returned. We recommend you use a certified postal service, to return the products, and keep a record of the tracking details

The refund does not include shipping fees.

Return Criteria

All LOLARELOLA items to be returned must match the following criteria:

*Tags still attached

*Unworn

*Unwashed

*Unstained

Items returned that do not match the above criteria will be shipped back to the customer at his/her expense. Please be careful when trying on your pieces.

All items returned will be refunded with store credit valid for 3 months after the voucher has been sent from LolaRelola to the customer.

Faulty Items

If your purchase is faulty or incorrect, we do apologize – please contact info@LOLARELOLA.com/ Whatsapp +57 (301) 386-6139 and we will resolve this for you asap!

All refunds that are granted by LOLARELOLA will be issued via the payment method used on purchasing said item.

Are the returns free?

The shipping costs spent on the item's return to LOLARELOLA for change or refund are not covered or refunded by LOLARELOLA, except the faulty Items.

Other Information

If you have any questions at all about LOLARELOLA don't hesitate to reach out via email at comercial@Lolarelola.com /Whatsapp +57 (301) 386-6139 – we will happily assist where we can 🙂