Right of withdrawal

In accordance with the right of withdrawal established by Law 1480 of 2011, Article 47, the maximum period to exercise this right is 5 business days from the moment the Customer receives the product. The product must be returned in the same condition in which it was received by the Customer; that is, it must be in perfect condition, unused, clean, and with all labels and tags attached.

Transportation costs incurred in returning the product to the center
Distribution costs will be borne by the Customer. Once the product is returned by the Customer at the company's facilities, Lola Relola SAS will refund the total amount paid, without any discounts or withholdings. The refund period may not exceed 30 calendar days.

To manage the return of your product, call us or write to us via WhatsApp at +57 (301) 386-6139 (Monday to Friday from 8:00 AM - 5:00 PM or Saturdays from 8:00 AM to 12:00 PM), you can also write to us at our email comercial@lolarelola.com